The eggs bacon and sausage were all cold by the time we got back to our table but at least the coffee was good and hot. The following morning we went to a restaurant that had a buffet breakfast at $30 per person. The fries were very good thankfully but the chicken was dry and tasteless. We made our way to the casino and as we were a bit hungry we stopped at Guy Fieri's restaurant and shared chicken tenders and and some fries. The sliding door to the balcony wouldn't lock and the bathroom still had hairs and gunk from a previous visitor.Finally there was very poor water pressure from the shower.You may wonder why we never complained about this well we arrived in the room at 5pm and were there to see a concert at 7.30 and didn't fancy waiting around for things to be put right. There was nothing to tell us where everything could be located in the resort and no 'do not disturb' sign to be found (other doors had them already up). To begin the room had NO closet or hanging space at all okay for me but my wife needed to hang things up and decide she was going to wear. SKY TOWER KING DELUXE For the money we paid for a one night stay ($600) this was very much below standard. We tried to talk to management at the hotel and was informed they couldn't do anything for us as far as better compensation because they were separate entities. All that they would offer us is a $25 food credit. 1st day in the pool my husband stepped on glass and cut his foot. Worst part is the Aqua Pool is not part of the casino. Phone in room didn't work so each time we needed to request something we had to go down to the front desk.

A/C in room was intermittent and didn't work all night. Requested from front desk twice after the fact, never came and made the bed or brought us new towels. Was not informed you had to request your room to be cleaned/bed made, new towels etc and you had to do it the day before you wanted the service. Beds extremely uncomfortable, pillows even worse.

We went last year same time and service was okay. Melia Punta Cana Beach Wellness Inclusive - Adults onlyīottom line, the hotel cares nothing about your satisfaction and provides no service at all.Finest Punta Cana By The Excellence Collection All Inclusive.

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